Terms of Service

The rules of the road for using lab818 Studios.

Last updated: May 23, 2026

1.Agreement to terms

These Terms of Service ("Terms") govern your use of lab818 Studios ("we", "us", "our") and the services we provide, including the booking website at lab818studios.com and the recording studio located at 4605 Lankershim Blvd #180, North Hollywood, CA 91602. By booking a session, paying an invoice, or using our website, you agree to be bound by these Terms.

If you are booking on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms.

2.Our services

We provide podcast and video recording studio time, equipment, technical operators, and post-production services as described on lab818studios.com. Specific deliverables vary by service tier (e.g. raw recording, live-cut, professional edit) and are described on the service's booking page at time of purchase.

3.Booking & payment

• Booking confirmation. Your session is confirmed when payment is processed and you receive a confirmation email with a booking reference. An unpaid invoice does not reserve studio time.
• Pricing. Prices shown on our website at the time of booking are the prices you pay. Promotional codes may reduce that amount.
• Payment processing. Card payments are handled by SBPay using Stripe as the underlying processor. We do not store full card numbers on our systems.
• Currency. All prices are in U.S. dollars (USD) unless otherwise stated.
• Taxes. Listed prices include any applicable California sales tax on tangible deliverables; service portions are non-taxable.
• Late fees. If a session runs past your booked time (see Cancellation & Rescheduling), the overage is charged after the session at the 30-minute rate of your service tier.

4.Cancellations & rescheduling

Our full cancellation and rescheduling policy is set out at lab818studios.com/cancellation and is incorporated into these Terms by reference. Key points:

• Reschedule or cancel more than 48 hours before your session: free / full refund.
• Reschedule within 48 hours: $25 late fee.
• Cancel within 48 hours: non-refundable (you may still reschedule).
• No-shows are treated as same-day cancellations.

5.Your session

• Arrival. Please arrive at your scheduled start time. Time spent waiting for late arrivals counts toward your booked time.
• Capacity. We have 4 seats with broadcast mics for on-air hosts and room for 5–6 additional people. Larger groups should arrange with us in advance.
• Remote guests. Zoom, Skype, and phone-in guests are supported at no additional charge.
• Bring with you. If you want a logo, intro music, or other graphics displayed during the session, send them by email beforehand or bring them on an SD card or USB drive.
• Studio operator. A lab818 engineer is included with every session unless otherwise arranged.

6.Recorded content & ownership

You own your content. All audio and video recordings of your session are your property. You grant us a limited license to host and process your files solely for the purpose of delivering them to you.

Live-cut and edited sessions. For service tiers where we perform live camera switching, audio mixing, or post-production editing, the deliverable files reflect our editorial choices in real time. Raw, unedited per-camera files are not available for live-cut sessions because audio and video are mixed during recording.

No content review. We do not review, approve, or fact-check your recorded content. The content of your podcast or video is your sole responsibility.

7.File delivery & retention

• Delivery. Files are delivered within 72 hours of your session, via Dropbox download links sent to the email on your booking.
• Formats. WAV (audio) and MP4 (video, 1080p by default).
• 4K and RAW files. We record in 4K and can deliver RAW files on a hard drive or SD card you provide (RAW files are typically too large for Dropbox transfer — approximately 100 GB per hour per camera). Bring an SSD if you want RAW files.
• Retention. Dropbox links expire after 30 days by default. After expiration, we are not obligated to retain or re-share your files. Please download promptly. We may extend retention on request; contact us before your countdown ends.
• Backup. While we make reasonable efforts to preserve files until delivery, you are responsible for downloading and backing up your own copies once delivered.

8.Acceptable use

You agree not to use lab818 Studios for any activity that:

• Violates applicable laws (federal, state, or local);
• Produces content that infringes the intellectual property, privacy, or other rights of any third party;
• Promotes violence, harassment, hate speech, or illegal activity;
• Records a person without their consent (in jurisdictions where consent is required); or
• Interferes with other clients, our staff, or our operations.

We reserve the right to refuse service or terminate a session in progress (without refund) for violations of this section.

9.Studio property & damage

You are responsible for any damage to studio equipment, furnishings, or property caused by you, your guests, or your invitees during your session, beyond ordinary wear and tear. We may charge the cost of repair or replacement to the payment method on file.

10.Photo & promotional use

From time to time we take behind-the-scenes photos or short clips for our own marketing (social media, website). If you'd prefer not to appear in any such material, please tell your engineer at the start of your session and we'll work around you. We will never use your recorded session content for our marketing without separate written permission.

11.Disclaimer of warranties

To the maximum extent permitted by law, our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that our website will be uninterrupted, error-free, or that defects will be corrected.

12.Limitation of liability

To the maximum extent permitted by law, lab818 Studios, its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising out of or related to your use of our services.

In no event will our aggregate liability for any claim arising out of or related to a session exceed the amount you actually paid us for that session.

This section does not limit liability for gross negligence, willful misconduct, or any other liability that cannot be excluded under California law.

13.Indemnification

You agree to indemnify and hold harmless lab818 Studios and its personnel from any third-party claims, damages, or expenses (including reasonable attorneys' fees) arising out of: (a) content you record at our studio; (b) your violation of these Terms; or (c) your violation of any rights of another person or entity.

14.Force majeure

Neither party is liable for failure to perform caused by events outside reasonable control, including natural disasters, fires, power outages affecting the broader area, government-mandated closures, labor disputes, or significant disruptions to third-party services we rely on (e.g. Dropbox, SBPay/Stripe). In those cases we will work in good faith to reschedule or refund.

15.Governing law & venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws principles. Any dispute arising out of these Terms or our services must be brought in the state or federal courts located in Los Angeles County, California, and both parties consent to personal jurisdiction in those courts.

Before filing any legal action, you agree to attempt to resolve the dispute informally by contacting us at [email protected] and giving us a reasonable opportunity (at least 30 days) to address your concern.

16.Changes to these terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the current version. Material changes will be communicated by updating that date; we will not retroactively apply changes to sessions you've already booked and paid for.

17.Contact

Questions about these Terms?

• Email: [email protected]
• Phone: 818-669-7590
• Mail: lab818 Studios, 4605 Lankershim Blvd #180, North Hollywood, CA 91602

Not legal advice. These Terms are provided in good faith as a reasonable baseline for a studio rental business in California, but they have not been reviewed by a licensed attorney for your specific circumstances. We recommend having a California attorney review them before you rely on any specific protection. Use of these Terms by anyone other than lab818 Studios is at your own risk.